Customer Relationship Management (Junior Executive)

Job Description

  • Checking mails & giving revert on them and subsequently FOLLOW UP.
  • Looking into sent items & giving reminders, if needed.
  • Checking the SWIM entries on daily basis.
  • Coordinating with WHs for the daily SWIM entries.
  • DSR Report.
  • L.R. Generation.
  • Sometimes, generation of DN and ASN when DEO team is not present.
  • Coordinating with WH Managers regarding daily activities – like loading & offloading of vehicle, Value Added Services like – Shrink Wrapping, No. of pallets utilized, Stacking level maintenance, Overtime rendered, packaging, daily space utilization (if extended, informing the same to customer on mail).
  • Coordinating with WH Managers regarding Vehicle Planning, if any.
  • Placing vehicle placement request, if any vehicle is placed from our end.
  • Doing billing of stationary of every WH .
  • Comparing the profitability ratio of buy rate and sell rate of warehousing done of every WH.
  • Doing express cargo billing, if any shipment is sent on courier mode.
  • Coordinating for project inventory with every WHs on daily basis and at every EOD, sending the sheet to customer. 
  • Coordinating regarding SKU count with WHs on daily basis.
  • Doing Job Costing on daily basis, if any vehicle is placed from our end.
  • Checking MDN / MRN Activity Sheet.
  • Maintaining regular pallet details like total no. of inward pallets, total no. of outward pallets & in – house utilization of pallets.
  • Coordinating with WH Managers regarding Manpower utilized on daily basis --- whether it is contracted or actual.
  • Coordinating with WH for electricity billing if overtime is rendered.
  • Preparing annexures for billing purpose for doing billing at month end.
  • Coordinating with the WHs for the stock reconcillation done in the start of every month.
  • Finally, coordinating with customer regarding any issues and payment generation and also solving their queries on priority basis.

Qualifications

Bachelor’s degree in Business Administration, Marketing, Communications, or a related field.

Skills

  • Excellent communication skills, both written and verbal.
  • Strong interpersonal skills and the ability to build rapport with customers.
  • Problem-solving abilities and a proactive approach to customer issues.
  • Proficiency in using CRM software and other relevant tools.
  • Organizational skills and attention to detail.

Additional Information

Preferably Female candidate

Highlights

Type
Full-time
Location
Gurgaon
Functions
Customer Services
Posted On
4 month 29 days Ago
Posted By
Admin

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