Job Description
Collect the Payment as Per the contract Time Line Budgeting, ownership of P&L and overall accountability of branches and their profitability
Monitoring operational-related expenses and accurate timely billing.
Timely booking
Space utilization
Consolidation
Vehicle placement
Cost Analysis
Daily Planning
Filing /System Update
Warehouse KPI
Timely Booking
prepare and process the documents accurately and timely
Follow-up/Tracking
Preparing price quotations
SKU and Space Categorization
Racks / Pallets / Bins Management
Total Space utilization
Collect feedback on time
Monthly review meeting
Submission of QMR every Quarter
Vendor Development
Record all the consumption/usage in the utility portal
Employee review
Employee Development
Team Availability
Manpower management
Audit and monthly cycle count
Compliance Management Report
Meeting with existing and new clients
Review monthly sales/RM
Solely make decisions based on facts, figures, and data analysis
Maintain a deep understanding of customer needs and monitor their preferences.
To handle Transporters and Labor Contractors
Warehouse Landlord coordination
Qualifications
- Bachelor's degree in Business Administration, Marketing, Communications, or a related field (MBA preferred).
Skills
- Strong understanding of CRM principles and best practices.
- Experience in implementing and optimizing CRM systems (e.g., Salesforce, Zendesk).
- Excellent analytical and problem-solving skills with a data-driven approach.
- Superior communication and interpersonal skills, with the ability to build strong relationships with internal and external stakeholders.
- Proven ability to develop and implement customer retention programs.
- Experience in developing and managing operational processes for efficiency and effectiveness.
- Project management skills with a focus on delivering results on time and within budget.
Additional Information
- Minimum 3 years of experience in customer relationship management (CRM) and/or operations management, with a proven track record of success.
- Preferably Male candidate
